"FREE SHIPPING ON ALL MASKS IN THE USA WHICH INCLUDES HAWAII AND PUERTO RICO." These items are shipped by USPS DIRECTLY FROM FLORIDA. Please call 727-480-9999 with any questions.
Terms & Conditions
Thank you for your business. Here at Sea Life Treasures we want you to love your purchase. In the unlikely event that you have any kind of issue, we are here to help.
Returns & Exchanges
Please note return shipping charges on unwanted items are the customer’s responsibility. If product is returned after 7 days of the date received we reserve the right to refuse/deny any refund or exchange. If there is an issue with one of our products, or for large orders/bulk item returns, kindly contact one of our helpful Customer Service representatives,
- To initiate the return process, kindly contact Customer Service at (727) 480-9999.
- Upon authorization, a representative will issue a unique Return Authorization (RA) number for the return.
- The provided RA number must be clearly marked on the outside of the package being returned.
- In addition to the RA number, inside the package the customer must clearly specify whether a refund via original form of payment or a replacement is required.
- The customer is responsible for return shipping labels and freight charges, and may choose to return the goods via any UPS, FedEx, or USPS facility.
- Once the authorized returned goods have been received, the item(s) will be inspected to confirm its condition as new or damaged and in original packaging.
- Returns are typically completed within 1-2 business days of receipt at the warehouse.
- Should a product exchange be preferred, please inform Customer Service when obtaining the RA Number and follow the same steps above.
- In addition to the RA number, inside the package the customer must clearly specify that an exchange is preferred.
- Once the product has been received and inspected, the exchanged product will be sent out at customer’s expense, unless the original was damaged typically within 1-2 business days.
For Shortages & Lost or Damaged Cartons please contact Customer Service at (727) 480-9999 within 1-2 business days of either your package not arriving on time or for a shortage of product so that the appropriate steps can be taken.
All orders are promptly processed. It is our goal to ship orders within 1 business day of the order receipt. Shipping is generally via UPS, FED-EX or USPS (our discretion). All shipping charges including duties & broker fees, (when applicable to overseas locations) are the customer's responsibility. Please allow adequate time for transit and customs clearance. We recommend that you (the customer) are present at the delivery location to sign for and take possession of the shipment directly from the transportation company. We are not responsible for lost, stolen or pilfered cartons left at unattended locations. If we have your e-mail address, tracking information will be sent the day your package leaves our warehouse. PLEASE NOTE: Timely deliveries of product hinges on UPS, FED-EX or the USPS keeping to their posted shipping schedules. Rarely, but on occasion, deliveries are delayed due to "Acts of God", such as poor weather. International delivery dates are never guaranteed so please allow enough time for transit.